The attachment size limit on the personal Agirc-Arrco space regularly blocks the submission of scanned high-resolution documents. We find that the majority of transmission failures do not stem from a connection issue, but from incorrect file settings before sending.
File formats and compression before submission on the Agirc-Arrco space
The reflex to scan a document at 300 DPI produces PDFs of several megabytes per page. A four-page career statement easily exceeds the limit accepted by the platform. We recommend scanning at 150 DPI in grayscale, which reduces the file size by three or four times without making the text unreadable.
Compression afterwards, via an online tool or local software, remains an option. On Windows, the “Print to PDF” function with the Microsoft Print to PDF driver allows you to re-save a file while reducing its internal resolution. On macOS, Preview offers a “Reduce File Size” filter at export.
When compression is not enough, it is possible to send documents to Agirc-Arrco by email or internet by splitting the folder into several successive submissions, each file remaining under the allowed size threshold.
A technical point often overlooked: some scanners automatically integrate an OCR layer into the PDF, which increases the file size without benefit for a simple document. Disabling OCR in the scanner settings significantly reduces the file size.
Secure messaging Agirc-Arrco or postal mail: choosing the right channel
The personal space has an integrated secure messaging system that accepts attachments. This is the preferred channel for any document containing identity or banking data. Sending by email to a generic address found online is not a reliable processing channel and exposes you to phishing risks.
When online submission fails despite compression and splitting, switching to postal mail remains the most reliable fallback solution. Feedback from Services Publics+ shows that users have had their files blocked for several weeks by insisting on the digital channel, while a registered mail would have resolved the situation more quickly.
Postal address and file reference
The mail must be addressed to the complementary pension fund managing the file (AG2R La Mondiale, Malakoff Humanis, Alliance professionnelle, depending on the case), and not to “Agirc-Arrco” as such. The file reference and the social security number must appear on each page sent.
A registered mail with acknowledgment of receipt constitutes the only enforceable proof in case of a dispute regarding the receipt of documents.
Proof of submission and tracking of retirement document transmission
The lack of usable confirmation after an online submission is a documented issue. Several reports on the Services Publics+ platform indicate that users do not systematically receive a clear acknowledgment of receipt after submitting their documents via the personal space.
We recommend keeping a timestamped screenshot of each submission made. This screenshot should show the file name, date and time, as well as the confirmation message (even partial) displayed by the platform.
- Take a screenshot immediately after submission, before closing the page or browser
- Check in the secure messaging of the account if an acknowledgment of receipt appears within 48 hours
- In the absence of confirmation, follow up via secure messaging attaching the screenshot as proof of initial submission
- For postal mail, keep the receipt of registered mail and the signed acknowledgment of receipt
Connection security to the personal space
Recent alerts regarding scams targeting Agirc-Arrco retirees remind us of a basic rule: type the website address yourself in the browser’s address bar. Never click on a link received via SMS or email claiming to come from the organization. Connecting via FranceConnect adds a layer of authentication that secures access to the file.
After logging in, the secure messaging of the personal space is the only place to check for additional requests from the organization. Emails received in a personal inbox asking for banking or identity information are systematically fraudulent.
Method errors that suspend the payment of the complementary pension
An incomplete or poorly transmitted file can lead to the suspension of the complementary pension payment. The classic scenario: a proof of existence or a tax certificate sent in an unreadable format (HEIC image from an iPhone, file corrupted by excessive compression) is not processed by the service, but no alert is sent to the retiree.
- Always convert photos to PDF before sending, even if the platform accepts image formats
- Avoid files in HEIC or WEBP format, which are not very compatible with the processing systems of the funds
- Name each file explicitly (for example: “tax_certificate_2025_name.pdf”) to facilitate identification by the manager
Checking proper processing requires active monitoring in the personal space. If the status of the file remains unchanged after two weeks, a follow-up via secure messaging or by phone is necessary, citing the submission date and the exact names of the files sent.
The most common trap remains sending documents to the wrong fund. Each private sector employee is attached to a specific complementary pension fund, identifiable on the last individual situation statement. Sending your documents to the generic entity “Agirc-Arrco” without specifying the managing fund extends the processing time by several weeks.
